Project Snapshot: Setting Water Utility Investment Priorities: Assessing Customer Preferences and Willingness to Pay #4085

Setting Water Utility Investment Priorities: Assessing Customer Preferences and Willingness to Pay #4085

Project Summary:
Will develop more robust tools to better characterize customer input to utility investment priorities. Will review survey approaches for eliciting accurate customer preferences, will describe how such tools have been used in public decision-making, and will test the tools in water utility customer surveys. Also will develop a handbook that provides guidance to utilities and their vendors on designing, implementing, and analyzing customized "willingness to invest" surveys for typical utility investments.

Project Details

RFP
Abstract
Scope of Work
Project Update
Participants
Supporting Resources
Project Profile / Order Report

Contractor: University of New Mexico

Project Manager: Kenan Ozekin

Funded: 2007 Completion Year: 2010 Funding Amount: $476,999.00

Goal Area: Management and Customer Relations

Benefits to the Drinking Water Supply Community:
The project will provide guidance to utilities on how to design, implement, and analyze willingness-to-invest surveys and oversee the outsourcing of some or all of the work in such surveys.