Project Updates and Supporting Resources

Water Conservation: Customer Behavior and Effective Communication #4012

Contractor: ICF International
Project Manager: Kenan Ozekin

Project Summary:
Investigates residential customer behavior relating to water use so that water utilities can develop appropriate water conservation communication tools and strategies to reduce residential customer water consumption. Investigates demographic (i.e., age, ethnicity, income), geopolitical, and other factors that affect water use behaviors of residential customers. Also investigates the effect of communication tools, strategies, and messages on water use and conservation behavior of residential customers, and the relationship between selected factors and selected communications. Research partner: USEPA.

Project Updates 3/4/2009 Draft Report Received 7/28/2008 Summary of Project Status 6/19/2008 Summary of Project Status 1/30/2008 Summary of Project Status 10/24/2007 Summary of Project Status 8/23/2007 Summary of Project Status 11/30/2006 Contract Awarded 1/31/2006 Project Approved

Supporting Resources 3/2/2010 Presentation Foundation Knowledge Webcast: Water Conservation - Customer Behavior and Effective Communications

Project Snapshot